Auto T. Andrafer Lda is a tour company licensed by the Tourism of Portugal, registration number RNAAT 556/2014 & Travel Agency registration number RNAVT 6789
Company information:
Auto T. Andrafer, Lda
Rua Dom Dinis, 79, 1685-229 Famões, Lisboa
VAT number: 513 575 871
mail@auta.pt
Your information
The client is required to provide all the necessary information about him and his group to one of our team members. The client has to provide accurate information about any physical limitations, food allergies (in the case of the food and wine tours) or any other relevant elements to guarantee the quality of the tour.
Delays
The client is responsible to be on time at the meeting point agreed. Auto T. Andrafer Lda is not liable for reduced tours due to delays by the client.
Itineraries
We will do everything to respect the itinerary agreed with the client, but it is not liable for any change imposed by unpredicted situations caused by traffic, demonstrations, works in progress or any other. In every case, we will try to do everything possible to mitigate the effects of the unexpected events.
Payment
A booking can only be confirmed after the payment of the full price. No date can be held until a payment has been done.
Liability Waiver
By booking a tour, the client acknowledges that all travel involves some risk and releases and discharges Auto T. Andrafer Lda and its guides from and against any and all liability from its participation on the tour. The client assumes all risks associated with the tour and agrees that this release shall be legally binding upon him personally, all members of his family or group and all the minors travelling with him, his heirs, successors, assigns and legal representatives.
Under no circumstances will Auto T. Andrafer Lda be liable to the client for any indirect, incidental, consequential or special damages, injuries, death or other damages, pecuniary and non-pecuniary.
The client acknowledges that he will voluntarily participate in the tour and accepts possible risks as: transportation failures, accidents or illness, damaged, stolen or lost property, criminal activity, negligence in the conduct or arrangement of this trip.
Changes
All changes requested by a client after booking a tour require the previous acceptance by Auto T. Andrafer Lda. Although we will try to do the best to accept these suggested changes it always depend on the availability of guides and vehicles or any other aspects which Auto T. Andrafer Lda can not control. Auto T. Andrafer Lda is not obligated to accept these changes after the booking has been done.
Cancellations
Any cancellation request must be made by the client by email (mail@auta.pt) and acknowledged, also by email, by Auto T. Andrafer Lda.
The date on which the request to cancel is received by Auto T. Andrafer Ldan will determine the refund due as follows:
- Payments are 100% refundable if cancellation occurs more than 8 days before the day of the tour.
- If the cancellation occurs less than 8 days before the tour, 50% of the payment will be kept as cancellation fee.
- If the cancellation occurs less than 48 hours before the start of the tour, the client will have to pay the 100% fee of the booked services.
The above stated refundable amounts don’t include any non-recoverable upfront costs incurred by Auto T. Andrafer Lda on the client’s behalf and that the client will have to pay in the case of a cancellation.
In the case of a partial cancellation – if the client have booked more than one tour, for example -, the above stated refundable amounts will always apply to the cancelled tour.
Auto T. Andrafer Lda is not liable for any circumstances beyond its control, such as flight delays or cruise ship delays, for example.
Weather conditions are not considered a valid reason to cancel a tour, as all of our tours are done with sun, rain or wind.
Other special cancellation situations may be discussed to reach an agreement. This type of cancellations will always require the verification of the reasons to cancel.
Refunds will be done by stripe or PayPal or bank transfer and the client must pay all the fees that may apply.
In the unlikely event that Auto T. Andrafer Lda has to cancel the tour, the client may choose between a rescheduling of the tour or a full refund.
Auto T. Andrafer Lda is not responsible for any incidental expenses the client may have incurred with the tour.
Complaints book
Auto T. Andrafer Lda provides to customers a complaints book, as required by the Portuguese law. You can access the digital version of the complaints book in the following website: https://www.livroreclamacoes.pt
Conflicts
In case of any conflict, the consumer can make use of the following:
Centro de Arbitragem de Conflictos de Consumo de Lisboa
Rua dos Douradores, 116, 2º
1100-207 Lisboa
Tel: (00351) 218 80 70 30
Email: juridico@centroarbitragemlisboa.pt
Site: http://www.centroarbitragemlisboa.pt
Privacy
The service marks and trademarks Auto T. Andrafer Lda and the Auto T. Andrafer Lda logo are owned by Auto T. Andrafer Lda. Any other trademarks, service marks, logos and/or trade names appearing on the site are the property of their respective owners.